Fees & policies

We value your time as much as you do, so always aim to run to schedule. Unfortunately due to the unpredictable nature of general practice, this is not always possible and we appreciate your understanding.

It’s a good idea to arrive at least 10 minutes early for your first appointment if you have not completed your registration online. Arriving a few minutes early (as well as booking long appointments for multiple or complex issues) also helps our doctors run to schedule.

Bookings
Bookings can be made online or over the phone.

Walk-in appointments
Walk-in appointments are available, however booked appointments will always take priority (with the exception of medical emergencies). We will do our best to see you in a timely manner, but recommend booking an appointment time to streamline your visit.

Late cancellation / non-attendance
If you are unable to attend your booked appointment, please cancel your appointment online or over the phone at least 2 hours before the start of your appointment. Appointments cancelled after this time or not attended will incur a fee of $45.00.

At TMG, communication with patients via electronic means is conducted with appropriate regard to privacy.

Although email is a convenient mode of communication, the healthcare industry not consider it to be a secure or private form of communication due to the risk of interception and/or the content being read by unintended recipients.

As a result, email will only be sent to patients who have provided written informed consent, accepting the above risks.

It is always best to come in to see your doctor if you can to avoid any miscommunication and maintain confidentiality.

Tailored Medical Group is a private billing clinic with payment required in full by EFTPOS or credit card after your appointment. Medicare rebates can be claimed instantly in the practice, however the rebate amount is often only known after your appointment and can vary from person to person. Indicative fees:
  • Standard appointment – 15 mins: $85 (medicare rebate: $38.75)
  • Long appointment – 30 mins: $125 (medicare rebate: $75.05)
  • Procedures and other appointment fees vary, with a quote available from reception if required
Telehealth:
  • Telehealth appointments will receive a fee reduction of $20
  • Medicare rebates for telehealth services are only available for patients who have physically seen a doctor within our practice in the preceding 12 months.
After hours:
  • After hours appointments (after 6pm weekdays and on weekends) will incur a $15 surcharge
Fee reductions:
  • Government concession/pension/healthcare card holders & children 16 years & under will receive a fee reduction of $20
  • Bulk billing is available for:
    • Results follow-ups
    • Immunisation and pathology
    • Health assessments and care plans (chronic disease and mental health)
    • DVA card holders

Our doctors are available to perform home visits if you are unable to attend the surgery due to illness/incapacitation. Home visits are generally performed only in exceptional circumstances and are dependent on availability and at the doctor’s discretion.

Home visits should be booked via phone with reception. Standard out of pocket costs will apply.

TMG is a private billing practice and requires all accounts to be settled at the end of your appointment. Payment is preferred by credit card or EFTPOS, but can also be made in cash. Payment plans may be offered in extenuating circumstances.

If your account is not settled after 7 days following your appointment, you will contacted by letter requesting immediate payment. If payment is not made within a subsequent 14 days, the account (plus a 20% administration fee) will be forwarded to a debt collection agency.

Keeping track of your healthcare can be difficult. TMG has tried to simply this and uses a secure SMS results/recall system. Please let our reception know if you do not consent to being contacted in this way.

Results

All results will be reviewed by your doctor and triaged for follow-up. You will be contacted by automated SMS as soon as your results have been reviewed.

Rest assured that if your results require review, you will followed up by our practice nurse to ensure this occurs.

Reminders

Secure SMS will be sent to remind you of scheduled reviews, which may include appointments, tests, immunisations and other activities relevant to your health.

We appreciate the need to be assured that your medical information will remain confidential. Abiding by the National Privacy Principles, TMG maintains strict security, with your clinical information only accessible by authorised members of our team. When your health information is transferred for further care, it is sent via secure fax or secure message.

For full history transfer to/from another clinic, you must sign a Medical History Request Form and if sent on disc, it is sent via registered post.

We abide by the National Privacy Principles and you can access our privacy policy here.

TMG strives to always provide the highest standard of medical care. If you feel there is an issue with your care or have any concerns, you are more than welcome to bring it up with our Practice Manager confidentially by contacting the clinic or using this form.

If you are unable to resolve your concerns with the Practice Manager you can register your complaint with:

Health Complaints Commissioner

 1300 582 113
 hcc.vic.gov.au

TMG welcomes all patients. Please advise our staff if you would like for identity specifics to be noted on your health record. This includes, but is not limited to:

  • Aboriginal and Torres Strait Island patients
  • Culturally and linguistically diverse patients
  • LGBTI patients